About AudiencePlus®

AudiencePlus is the world’s first AI-powered Audience Marketing platform. We enable marketing teams to launch their own media channel, understand their audience, and leverage first-party intent signals to convert potential buyers.

While today’s digital marketing strategies focus on converting the 5% of a brand's audience in-market for their product category, Audience Marketing helps brands build meaningful relationships with the 95% of their audience paying active attention. We are building the operating system for Audience Marketing that leverages first-party data and AI to drive growth.

Industry-leading companies like Crossbeam, DroneDeploy, Lattice, Qualified, Thermo Fisher Scientific are building tomorrow's pipeline today with AudiencePlus. We raised a $5.4M Seed round of financing in March 2022 led by Emergence Capital with participation from Forum Ventures, Worklife Ventures, GTM Fund, and the CEOs of Gainsight, Guild Education, Redis, and Zoom.

About The Role

As a Technical Support Engineer, you are at the forefront of helping our clients implement and go live with their AudiencePlus sites and handle technical customer support issues post-launch. Your collaboration and partnership with your Customer Success, Product, and Engineering counterparts will help drive maximum customer value.

This customer-facing role includes helping companies navigate their technical setup to ensure fast time-to-value. It demands a deep understanding of:

• Technical configuration, including Domain, Subdomain, Proxy services, and SSL Certificates
• SEO, Canonicals, Redirects
• Integrations with various tools in the customer technology stack like Marketo, Hubspot, and Salesforce
• Technical support troubleshooting for the AudiencePlus solution
  
  

What You Will Do

In addition to ensuring clients launch rapidly, you will provide ongoing support of their AudiencePlus sites, resolving issues and working closely with engineering on related product updates, bug fixes, etc., including:

• Managing, improving, and revising the AudiencePlus customer onboarding processes, the tools and technology for formatting customer data in Google Sheets (and/or related tools), and building and maintaining scripts for importing data, scraping customer article content and page SEO details
• Guiding and advising customers on best practices and technical setup options via subdomain, proxy, and other domain-related, as well as SSL certificate configurations
• Providing solutions and answers needed to complete technical configurations and API integrations with marketing automation platforms like Hubspot, Marketo, and Pardot, as well as CRM platforms like Salesforce
• Perform, analyze, and share technical SEO audit results with customers; provide canonical/redirect details to preserve existing customer SEO performance.
• Work with Customer Success and Engineering to create walk-back project plans for customer launches.
• Capture and share customer onboarding feedback with key internal cross-functional teams, including product and engineering.
• Triage bugs and debug issues utilizing all available tools.
• Assist the engineering team with automating manual onboarding tasks.
  
  

This role will also create related internal and customer-facing documentation and identify ways to streamline and scale implementations over time, empowering clients to manage and optimize their implementations based on evolving product self-service capabilities.

Who You Are:

• Kind and values-driven with excellent interpersonal skills with teammates and customers
• Minimum three years of experience in a technical-focused role for a high-growth SaaS company
• Entrepreneurial self-starter who can find success flying the plane while it’s being built.
• Excellent written and verbal communicator that holds responsiveness as a key value
• Team player who can work well with cross-functional partners in Sales, Customer Success, and Engineering
• Bachelor's degree in Computer Science, Information Technology, or a related field (or verifiable combination of certifications and experience)
• Proven experience and strong understanding of configuring domains/proxies, API integrations, and SEO
• Excellent communication and interpersonal skills for effective client engagement
  
  

Preferred Skills:

• Knowledge of DNS and NGINX
• Researching issues by looking through Grafana logs, SparkPost details, etc…
• HTML and CSS
• Basic understanding of web scraping and CSS selectors
• Basic knowledge of LLM prompting and ChatGPT functions
• REST APIs
• Certifications in domain management or related areas
• Familiarity with cloud-based and SaaS solutions
• Knowledge of cybersecurity principles related to domain protection
  
  

AudiencePlus Culture

AudiencePlus is a mission-driven company. Our founders started the company with conviction to not just win in business but to do it in a human-first way that prioritizes our teammates, their families, and all other stakeholders including customers, partners, and investors.

To do that, we’ve developed four core values to serve as a tuning fork for how we choose to operate the company:

• Be Excellent (to Each Other): Use our gifts and talents to create excellent work with high integrity towards all stakeholders.
• Execute Out Loud: Active feedback loops create collaborative and trusting relationships while providing accountability.
• Ruthlessly Eliminate Hurry: Work within a rule of life that enhances, rather than distracts, from our time outside of work.
• Embrace Childlike Joy: Find fulfillment in the journey by chasing sustainable joy over temporary dopamine hits.
  
  

We care deeply about diversity and inclusion and are committed to creating a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.

By joining our team, you’ll be at the forefront of shaping that culture, having an opportunity to put your fingerprints on creating a generational company that is transforming the relationship between brands and their communities.