Lead Account Manager

Location: Tempe, AZ (On-site)

Company: Rovicare

Company Overview

Rovicare was founded to simplify care transitions in the integrated-care economy by providing innovative technology solutions for healthcare providers. Our platform helps improve discharge efficiency, patient satisfaction, reduce readmissions, and strengthen partner performance.

For more information about Rovicare, please visit: www.rovicare.com

Role Overview

We are looking for a Lead Account Manager to lead the successful onboarding, implementation, and ongoing engagement of our clients. This role will work closely with customers and internal teams to ensure seamless platform adoption, strong client relationships, and long-term customer success.

Key Responsibilities

Implementation & Onboarding

• Lead end-to-end onboarding for new clients, from kickoff through go-live.
• Develop and execute customized implementation plans based on customer requirements.
• Coordinate with internal teams including Product, Engineering, and Sales to ensure smooth implementation.
• Conduct training sessions for end-users on platform features, functionality, and best practices.

Customer Success & Retention

• Act as the primary point of contact for customers after implementation.
• Monitor client health, platform usage, and engagement to ensure successful adoption.
• Provide ongoing support including troubleshooting, guidance, and strategic check-ins.
• Identify opportunities for upselling or expanding product usage based on client needs.
• Manage renewals and ensure strong customer retention and satisfaction.

Process Improvement & Feedback

• Gather and document customer feedback and collaborate with the Product team to influence roadmap improvements.
• Contribute to internal documentation, onboarding materials, and knowledge bases.
• Identify opportunities to enhance implementation of workflows and customer success processes.

Requirements

• 6+ years of experience in SaaS implementation, onboarding, or customer success roles.
• Strong communication and project management skills.
• Experience working with both technical and non-technical customer stakeholders.
• Ability to translate customer needs into practical solutions.
• Familiarity with CRM tools such as Salesforce or HubSpot and support platforms like Zendesk or Intercom.
• Experience using onboarding tools or project management platforms is a plus.

Nice to Have

• Experience in SaaS industries such as healthcare, fintech, or edtech.
• Technical understanding of APIs, integrations, or data workflows.
• Ability to work effectively in a fast-paced startup environment.