Client Partner Job Description

About Schola

At Schola, we’re transforming the way schools connect with families. Our mission is to empower schools to unlock their full enrollment potential while fostering meaningful relationships with their communities. By combining innovative tools, actionable insights, and personalized support, we help schools achieve sustainable growth and create a lasting impact.

We value our team members as much as we value our mission. Here’s what we offer:

● Comprehensive health insurance, including HSA options to support your well-being.

● 401(k) plan to help you secure your future.

● Unlimited PTO, giving you the flexibility to recharge when needed.

● Winter Break: Enjoy a company-wide holiday from Christmas through New Year’s Day to relax and celebrate with loved ones.

● A culture of collaboration, purpose-driven work, and opportunities for personal and professional growth.

Join Schola and become part of a passionate, mission-driven team making a difference in education!

About the Role

As a Client Partner, you will serve as the strategic advisor and trusted partner for a portfolio of schools. This role combines sales, customer success, and account management, ensuring a seamless and impactful partnership experience for schools.

From consultative sales to onboarding and long-term relationship building, you’ll take ownership of the client journey, driving enrollment growth and institutional success for the schools you support. This is your opportunity to play a pivotal role in the education sector while working in a collaborative, innovative environment.

What You’ll Do

Sales & Business Development

● Build and manage a robust pipeline of prospective schools, cultivating meaningful relationships with

decision-makers.

● Conduct consultative sales calls to identify each school’s unique needs and present tailored Schola solutions.

● Navigate complex sales cycles and align multiple stakeholders to secure long-term partnership agreements.

Onboarding & Implementation

● Serve as the primary guide for new schools, ensuring a seamless onboarding process and rapid time-to-value (TTV).

● Lead engaging kickoff and training sessions to empower schools to maximize the value of Schola’s platform and services.

Strategic Partnership & Advisory

● Act as a trusted advisor, collaborating with school leaders to set and achieve their enrollment and growth goals.

● Analyze enrollment funnel data to uncover trends, mitigate risks, and identify optimization opportunities.

● Leverage Schola’s nationwide insights to deliver strategic recommendations tailored to regional and

institutional needs.

● Build connections between schools, peer institutions, and resources to support their growth and success.

Customer Success & Retention

● Monitor customer health metrics, campaign performance, and platform usage, addressing risks proactively.

● Deliver monthly strategy sessions and Executive School Reviews with actionable insights and tailored recommendations.

● Act as the Voice of the Customer, gathering feedback to drive product and service improvements.

Account Management & Growth

● Maintain detailed account documentation and health scores in HubSpot to ensure visibility and organization across your portfolio.

● Communicate partnership progress, measurable success, and key metrics to stakeholders.

● Identify opportunities for upsell, cross-sell, and account expansion, while leading renewal conversations to secure ongoing partnerships.

Collaboration & Innovation

● Partner with internal teams (Product, Marketing, Customer Success) to deliver a seamless experience for schools.

● Provide insights and feedback to inform Schola’s product roadmap and strengthen our impact on education.

What We’re Looking For

We’re seeking a dynamic individual who thrives in a fast-paced, mission-driven environment.

Ideal candidates will have:

● A proven track record in consultative sales, customer success, or account management.

● Excellent communication and relationship-building skills, with the ability to navigate complex conversations and multiple stakeholders.

● A data-driven mindset, capable of analyzing metrics and translating insights into actionable strategies.

● Strong organizational skills and the ability to manage multiple priorities simultaneously.

● A passion for education and a desire to make a meaningful impact on schools and their communities.

Why You’ll Love Working at Schola

At Schola, we believe in making a difference—both for the schools we serve and the people who work with us. Here, you’ll have the chance to:

● Drive meaningful change in education through innovative tools and partnerships.

● Grow your career in a supportive, mission-driven environment.

● Enjoy flexibility, great benefits, and a team culture built on collaboration and purpose.

Ready to join us and help transform education? Apply today!