Customer Success

We're a post-revenue, seed stage B2B startup with >3X YOY ARR Growth.

We're looking for a customer support role to help us as we are ramping up.

Below is who we are looking for.

Personality/Capability:

• Able to deal with stress and being able to be stacked with tasks without feeling overwhelmed while having anxiety issues with it.
• Transparent and straight to the point when they have too much going on or feel that they can't get something done. Doesn't let ego get in the way of being able to ask for help
• Has to have a good sense of humor
• Hates mistakes and wants to soak in knowledge. Not can't be here to clock in and clock out
• Process orientated

Biggest Necessities:

• Ability to learn on their own through self served trial and error. Doesn't need step by step instructions to succeed (crucial right now with how quickly we pivot in product functionality and pricing)
• Understands the importance of equity and that this is not a clock in and clock out role.

Salary Ranges

• Success Manager who will manage oversee support/ops (this role will be used to help ramp product knowledge and scale so ready to hit running when ready): $65,000 to $70,000 with raise capability in 6 to 9 months

Success Manager Experience:

• Bachelor's minimum
• 3 to 4 years of experience in Support, Success, Account Management
• Has some sales experience
• Managed retentions through their own book or
• Preferred - Some level of industry knowledge

Bonus if:

• You are a self-starter who doesn't need to be micromanaged.
• You are persistent and determined. You are the type of person who will go through walls to get the job done.
• You've directly worked with a founder before.

Important Note: Instead of a cover letter, please send over a link or anything that my team and I can review to quickly figure out if we have a fit.

We move incredibly fast at Soraban so we've designed our interview process to look for candidates who can hit the ground running quickly.

Below is what to expect in our interview process. If you have questions, email us at hiring@soraban.com.

1. Quick phone screen for both of us to get to know each other's situations
2. Second interview with our CX lead.
3. Offer.

The typical interview process should take 10-15 days from start to finish. That said, we have moved more quickly and look to accommodate candidates who might have a short timeline or competing offers. The more information you can share about your situation and where you are in the process, the more we can either attempt to expedite/match, or save you time if we cannot.