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PHX FWD

Customer Success Manager

Soraban

Soraban

Administration
Phoenix, AZ, USA
Posted on Friday, August 23, 2024

Soraban

Automates data intake and service delivery process for tax firms.

Customer Success Manager

$60K - $90K / 0.05% - 0.10%
Location
Tempe, AZ, US / San Francisco, CA, US / Remote (CA, US; TX, US; Phoenix, AZ, US; AZ, US)
Job Type
Full-time
Experience
1+ years
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About the role

We're a post-revenue, seed stage B2B startup with ARR growing double digits per month. With customer base increasing rapidly, we’re looking for folks who can come in help our customers even more successful.

Below is who we are looking for.

Personality/Capability:

  • Quick to adapt. The product and process will change frequently in the ever-adjusting landscape we look to best serve our customers
  • Transparent and straight to the point when they have too much going on or feel that they can’t get something done. Willing to open the conversation if they can’t distinguish between a learning curve or overload.
  • Lighthearted and focused
  • Knowledge driven. Wanting to keep updated on all internal tech stacks, product knowledge, and best practices for the role
  • Process orientated

Biggest Necessities:

  • Proactive in self-learning and using a trial-and-error method to gain knowledge on all aspects that are Soraban.
  • Understands the industry standard and hours will extend as the busy season approaches

Salary Ranges

  • $60,000 to $70,000 with additional OTE bonuses

Success Manager Experience:

  • Bachelor’s minimum
  • 3 to 4 years of experience in Support, Success, Account Management
  • 6 months+ of sales experience
  • Managed retentions through their own book or
  • Preferred - Some level of tax industry knowledge

Bonus if:

  • You are a self-starter who prefers to identify needs on their own without set task lists.
  • You are persistent and determined. You are the type of person who will go through walls to get the job done.

Important Note: Instead of a cover letter, please send over a link or anything that my team and I can review to quickly figure out if we have a fit.

About the interview

We move incredibly fast at Soraban so we've designed our interview process to look for candidates who can hit the ground running quickly.

Below is what to expect in our interview process. If you have questions, email brian.means@soraban.com.

  1. Quick phone screen for both of us to get to know each other's situations
  2. Second interview with our CX lead.
  3. Offer.

The typical interview process should take 10-15 days from start to finish. That said, we have moved more quickly and look to accommodate candidates who might have a short timeline or competing offers. The more information you can share about your situation and where you are in the process, the more we can either attempt to expedite/match, or save you time if we cannot.

About Soraban

Today, Soraban's building software to help accountants automate their client data intake process. Our next step is to build the Copilot for accountants. We are looking for ambitious people to come build the best piece of software for accountants.

We’ve raised over 4.5m from PHX Ventures, Y Combinator, Village Global, Liquid 2, AZVC, and many more.