Soraban

AI assistant for accounting firms

Soraban (YC21) builds AI-powered copilots and workflow automation for modern accounting firms. Our platform helps tax firms automate client intake, document processing, preparation workflows, and service delivery.

We are looking for an Operations & Reliability Engineer Intern to support a production automation system. This role sits at the intersection of operations, reliability, automation, and customer-facing systems, and is critical to meeting uptime and SLA commitments.

Role Overview

This is a hands on operations and support role focused on keeping production environments running during tax season, with exposure to real production systems and engineering workflows.

Responsibilities

• Windows system administration, including daily logins, monitoring, and basic maintenance
• Reviewing work queues and investigating failures
• Troubleshooting issues, resolving what you can, and escalating when needed
• Supporting a Python based system with heavy Windows administration
• Participating in team workflows using ticketing systems, Git, and GitHub

During peak season, the role is primarily focused on operations and triage. There may be opportunities to work on application code, automation, or tooling as bandwidth allows, but operational reliability is the top priority.

What We’re Looking For

Required

• Currently pursuing a BS or MS in Computer Science, Software Engineering, or a related field
• Comfortable working with technical systems and debugging issues
• Willing to do hands-on operational work (this is not a purely research or modeling role)
• Strong attention to detail and ability to follow procedures accurately
• Clear written communication for documenting issues and handoffs
• Curiosity about how production systems fail and how to make them more reliable

Preferred / Plus

• Exposure to:
  • Linux or cloud-based systems
  • Automation, scripting, or basic Python
  • QA, SRE, DevOps, or production support environments
• Familiarity with RPA tools, browser automation, or remote desktop workflows
• Experience working with SaaS products or workflow tools

What You’ll Learn

• How reliability is maintained in customer-owned, non-standardized environments
• How to balance manual intervention, automation, and escalation in production systems
• How uptime, SLAs, and customer impact are managed in a B2B SaaS company
• How engineering, operations, and customer success work together during critical periods
• You will also gain exposure to Robotic Process Automation (RPA) and Reliability engineering in customer-controlled environments

Internship Details

• Time commitment: At least 20 hours per week (flexibility for specific weeks)
• Duration: 3 months to start, with potential for extension
• Location: Tempe AZ. Not fully remote; periodic in-office collaboration required
• Work authorization:
  • No visa sponsorship available
  • Candidates must be authorized to work in the United States
  • F-1 students on OPT are eligible