About Steady

Steady is an on-demand labor marketplace connecting businesses with skilled installers and project labor across multiple U.S. markets. Our platform helps companies access reliable labor quickly while giving workers flexible opportunities to earn.

Today, more than 40,000 workers have signed up on the Steady platform, and hundreds of companies rely on Steady to complete installation and project work across multiple major markets. Our marketplace powers thousands of project shifts each year across industries such as office furniture installation, commercial relocation, pallet racking, warehouse equipment, and millwork.

Businesses that rely on field labor face a persistent challenge: finding qualified workers quickly, at scale, and with consistent quality. Traditional staffing models are often slow, expensive, and inflexible. Steady solves this problem through a marketplace platform that combines technology, operational discipline, and a growing network of skilled workers.

As the network continues to grow, our focus is on strengthening supply reliability, improving marketplace economics, and expanding into new cities where demand for flexible skilled labor continues to grow.

Our long-term goal is to build the infrastructure layer that enables businesses to access skilled labor on demand while giving workers greater flexibility and access to opportunity.

Role Summary

The Head of Strategy and Business Operations owns the performance and scalability of the supply side of the Steady marketplace. This includes worker acquisition, onboarding, activation, quality, utilization, retention, and supply-demand balancing across all active markets. Supply is the engine of the marketplace, and this role ensures that engine runs with reliability, efficiency, and improving economics.

In addition to supply ownership, this role serves as a senior operational leader across the company, helping shape strategy, improve operating discipline, identify new revenue opportunities, and drive cross-functional execution.

This is a highly hands-on role. You will not rely on others to surface insights. You must be comfortable pulling your own data, building analyses, identifying trends, and implementing automation that improves operational performance.

Beyond operational excellence, this role will identify and test new ways to monetize the marketplace, improve unit economics, and unlock additional revenue streams tied to our worker network and client relationships.

Success in the first year will include improving worker activation and utilization, strengthening supply reliability across markets, and launching monetization initiatives that improve marketplace economics.

This role works directly with the CEO and leadership team to shape marketplace strategy and operational execution as the company expands across markets.

What You Will Own

Supply Strategy

• Design marketplace supply strategy across all markets

• Determine optimal worker density by market

• Define worker mix across skill tiers and certifications

• Build activation and retention playbooks

• Improve supply predictability and reliability

Worker Acquisition and Activation

• Optimize recruitment channels and cost per acquisition

• Improve onboarding speed and quality

• Increase activation rates of registered workers

• Reduce time from signup to first job

• Build structured worker quality scoring

Supply Performance and Quality

• Own worker utilization and repeat booking rates

• Improve job success rates and reduce field issues

• Develop foreman and lead-level pipeline

• Create performance tiers tied to incentives

Marketplace Balancing

• Ensure supply-demand equilibrium across markets

• Forecast labor needs based on sales pipeline

• Reduce job fill volatility

• Support pricing discipline through supply control

Marketplace Monetization and Revenue Expansion

• Identify new revenue streams tied to worker base and client demand

• Develop and test monetization initiatives with clear ROI frameworks

• Improve pricing structure where supply leverage exists

• Explore partnerships that enhance supply-side economics

• Build pilots quickly and scale what works

• Ensure new initiatives improve margin and enterprise value

Data, Analytics, and Automation

• Pull and analyze data directly from core systems

• Build and maintain dashboards tracking supply KPIs

• Improve data integrity across CRM and operational systems

• Implement workflow automation using tools such as Zapier or similar platforms

• Create reporting rhythms that drive accountability

• Translate data into operational decisions quickly

Cross Functional Leadership

Sales

• Align recruiting plans with projected demand

• Provide visibility into capacity constraints

• Support monetization initiatives tied to strategic accounts

Account Management

• Improve service reliability for top accounts

• Reduce escalations tied to labor quality

• Identify upsell opportunities tied to supply performance

Finance

• Forecast labor costs and supply scaling needs

• Model working capital requirements tied to supply growth

• Improve contribution margin by market

• Evaluate ROI of new revenue initiatives

KPIs and Success Metrics

Supply Metrics

Quality Metrics

Financial Metrics

Why This Role Matters

Steady is building a marketplace that depends on reliable, scalable supply. Revenue growth without supply discipline leads to inconsistent service, margin pressure, and operational instability.

This role owns the systems, strategy, and operational execution that ensure the marketplace scales with reliability and improving economics. The Sr. Manager, Marketplace Operations will play a central role in shaping how Steady grows across markets, how we strengthen the worker network, and how we unlock additional revenue opportunities from the platform. Success in this role directly impacts the company’s growth trajectory, unit economics, and long-term enterprise value.

Experience and Skills

• 3+ years in operations, marketplace management, analytics, consulting, or high-growth startup

environments

• Experience working in two-sided marketplaces, labor marketplaces, logistics platforms, or

operationally complex service businesses strongly preferred

• Strong analytical and financial modeling capability

• Experience working directly with data and reporting tools

• Comfortable pulling data through SQL, BI tools, or similar systems

• Experience building dashboards and KPI reporting frameworks

• Experience implementing automation using tools such as Zapier or similar workflow platforms

• Experience identifying and launching new revenue initiatives

• Experience managing multi-market or distributed operations

• Strong cross-functional leadership skills

• You have personally built operational dashboards, analyses, or systems that materially improved

performance in a marketplace or operational environment

Traits That Matter

• Builder mindset

• Structured thinker who creates clarity from complexity

• Data-driven and commercially minded

• High ownership and accountability

• Comfortable operating without a large support team

• Willing to make difficult tradeoff decisions