Insights & Operations Partner (Chief of Staff), Symmetry
Symmetry Software
Symmetry is the payroll infrastructure for software & payroll platforms powering the paychecks of over 64 million workers each year. Our fully integrated suite of payroll tax APIs and software tools allows companies to solve tax compliance issues and build applications across the entirety of the payroll process.
About the Role:
Symmetry, part of Gusto, is seeking a strategic and operational leader to partner with the Head of Symmetry. As a critical member of the Symmetry leadership team, you will have broad autonomy to drive strategic initiatives, optimize operations, and influence key decisions to fuel Symmetry’s growth.
You'll drive Symmetry's progress by translating business insights into actionable strategies and leading key initiatives. You'll optimize operations, ensure seamless execution, and provide data-driven recommendations to guide strategic decisions and fuel growth. If you are a builder and a strategic problem-solver who thrives on driving impactful change and optimizing operations in a high-growth environment, we would love to hear from you!
About the Team:
At Gusto, the Symmetry team is on a mission to empower the world’s employees by ensuring they get the right taxes the first time. Operating like a “mini startup” within the company, Symmetry is a team driven by deep customer empathy, domain expertise, and a relentless desire to innovate. Our goal is to expand the value we create for the payroll service provider industry by solving more problems that impact over 64 million paychecks in the US each year. If you’re passionate about solving big problems, driving lean experimentation, building 0-to-1 product experiences, and making a tangible impact on the lives of millions, we’d love to have you on our team.
Here’s what you’ll do day-to-day:
- Strategic Partnership & Analysis: Deeply understand the business, identify challenges and opportunities, and translate insights into actionable strategies.
- Cross-Functional Program Management: Drive complex, high-priority initiatives that require collaboration across multiple teams.
- Operational Excellence & Process Optimization: Identify and implement improvements to streamline workflows, enhance efficiency, and foster a culture of operational excellence.
- Data-Driven Decision-Making & Reporting: Analyze business metrics, KPIs, and project outcomes to provide data-driven insights and recommendations.
- Stakeholder Management & Communication: Build strong relationships and employ effective communication to drive buy-in and ensure collaborative execution of strategic initiatives
- Empower an Operations pod: Grow and support an operations pod (ExecOps and future insights and ops) to maximize organizational leverage and drive strategic initiatives
Here’s what we're looking for:
- 7-10 years of experience in bizops, consulting, and/or program management, preferably in a high-growth technology startup environment OR 5+ years of experience in product management, program management, or a related field within a high-growth tech company.
- Cross-Functional Execution: Proven ability to drive significant results through cross-functional initiatives, ensuring seamless execution and clear communication.
- Exceptional Communication & Interpersonal Skills: Ability to build strong relationships, communicate effectively and persuasively across all levels, foster collaborative environments, and influence outcomes through compelling communication.
- Problem-Solving & Analysis: Strong analytical and first-principles thinking, with the ability to create structure from ambiguity and drive informed decisions.
- Strategic Planning & Execution: Proven ability to drive significant results through cross-functional initiatives, including experience in annual planning, goal setting, and ensuring seamless execution with clear communication.
- Builder & Change Agent: A self-starter with a passion for building from the ground up, coupled with strong change management skills to drive organizational transformation.
- Operational Acumen & Scalability: Deep understanding of program management and business operations, with a focus on building scalable solutions.
- Experience with API-first companies and/or products is a plus
Our cash compensation amount for this role is between $155,000 - $193,000/year in Scottsdale & Phoenix, AZ. At this point in time, we are only looking to hire someone out of the Scottsdale or Phoenix areas. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.
Symmetry has a physical office space in Scottsdale. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role).
When approved to work from a location other than the office, a secure, reliable, and consistent internet connection is required.
Working at Symmetry
Being happy at a job goes beyond just doing the work. Where you choose to spend 40 hours a week should be a place that challenges you professionally and aligns with your personal goals and well-being. We truly love what we do, and our customers love what we produce. Our family-owned and -operated business is collaborative, fun, and friendly. We offer the opportunity to work with all kinds of positions across the company, from the CEO to support to sales and everything in between.
Recently, Symmetry became part of Gusto. More than 400,000 businesses use Gusto’s people platform to hire, pay, insure, and support their team–from modern payroll and benefits to distributed work services and international contractor support to expert HR. Together, Symmetry and Gusto are pushing the entire industry forward by helping growing businesses access tools and services that for so long have only been available to larger corporations.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home with us.
We are proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Our company considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Our company is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.
We take security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.
About our products
Our products make sure millions of paychecks are right, no matter where people live or work in the U.S. We simplify the payroll process with accurate and dependable payroll withholding tax solutions. Our clients include Fortune 500 companies, like Walmart and Southwest Airlines, and leading payroll service providers, including ADP and Paychex. With a 95%+ customer retention rate, our products always have to be top-of-the-line, and so do our employees.
Symmetry is also the company behind the popular website PaycheckCity.com, which helps millions of Americans better understand their paychecks every month.