Connecting Top Talent with Top Companies

PHX FWD

Training Specialist

Virtuous

Virtuous

Phoenix, AZ, USA
Posted on Saturday, June 22, 2024

About Us

Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.

Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits

We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.

The ideal candidate for Virtuous embodies our values by:

  • Asking questions with a spirit of curiosity

  • Giving feedback freely with candor & grace, welcoming it in return

  • Displaying a passion for philanthropy and technology

  • Serving with joy. Everyone is willing to make the coffee!

  • Celebrating the wins & milestones of others

  • Assuming good intent & demonstrating trust in others

  • Pursuing relationships with people different from themselves & creates space to be human

Find our core values & more here.

Position Summary

The Training Specialist will primarily be responsible for facilitating live virtual training sessions and webinars for new and existing Virtuous clients. This role also includes occasional travel and facilitation of live, in-person training sessions. As an internal product expert, the Training Specialist will be responsible for contributing to support documentation and training content, including video e-learning courses. They will also provide support to internal teams and collaborate with other subject matter experts as needed.

Responsibilities

  • Thoroughly understand all the features of our Virtuous suite of products and effectively convey complex information to both customers and internal staff.

  • Develop, execute, and track progress on training plans for customers based on their unique needs, ensuring timely completion.

  • Deliver workshops and/or webinar sessions (about 12 hours/week) on key functions, applications, and best practices for multiple Virtuous products with excellent clarity and quality.

  • Create, modify, and optimize training materials, including support articles, infographics, and video content, adhering to relevant style guides.

  • Collaborate with internal subject matter experts for technical training development.

  • Assist with curriculum development.

You Must Have

  • Minimum of 2 years of experience in instructional design, education, training, or related field.

  • Experience teaching or conducting technical training in classrooms, webinars, or a customer-facing role.

  • An understanding of adult learning theory and concepts.

  • Outstanding organizational, presentation, and communication skills, including verbal, written, and visual.

  • The ability to prioritize time and manage multiple responsibilities in a fast-paced environment.

  • Strong attention to detail.

  • The ability to quickly absorb and understand new information.

  • A passion for innovation and helping nonprofits succeed.

  • An ongoing curiosity to learn about our products, our customers, and the nonprofit sector.

Nice to Have

  • An understanding of the nonprofit sector and the needs of nonprofit organizations across multiple verticals.

  • Experience with Zendesk, Camtasia, Zoom Webinar, Hubspot, Miro, Genial.ly, Canva, and/or Chameleon.

  • Experience with nonprofit CRMs, fundraising and event software, integrations and APIs, querying and reporting, as well as nonprofit best practices.

  • Comfortable with data and spreadsheets.

  • Baseline knowledge of SQL, HTML, JavaScript and CSS.

What We Offer

  • Market competitive pay leveraging Carta data

  • Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)

  • 401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days

  • We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO

  • Supportive time off including paid volunteer days and company holidays

  • Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).

  • 12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)

  • We pride ourselves on Community and host exciting company outings and events.